Managing phone numbers in your Birdeye listings is crucial for maintaining accurate business information and ensuring seamless communication with customers. Below, we provide guidance on handling phone number requirements, resolving mismatches, and ensuring proper syncing with external platforms.
Overview
Birdeye requires a phone number to be associated with each business listing. This number cannot be left blank, but can be updated if necessary. Additionally, synchronization issues with external platforms like Google Business Profile (GBP) may cause mismatched listings. Following the steps outlined here will help you manage and troubleshoot these scenarios effectively.
FAQs
Can I remove all phone numbers from my Birdeye listings?
No, it is not possible to completely remove the phone number from a Birdeye business listing. The phone number is a required field that ensures customers can contact your business. If you need to change the number, you can do so by navigating to the settings:
Go to Settings > Business > Profile.
Update the phone number field to the desired value.
Save your changes.
However, leaving the phone number blank is not permitted within Birdeye.
Troubleshooting Mismatched Phone Numbers in Listings
If you notice an incorrect phone number in Birdeye, even when your settings are accurate, the issue could originate from an external platform such as Google Business Profile (GBP). Below are the steps to diagnose and resolve the problem:
Check for Alternate Numbers in Google Business Profile (GBP): - Log in to your Google Business Profile account. - Review the secondary or alternate phone number fields. - Remove or update alternate numbers to match your primary business contact number.
Allow Synchronization to Reflect Updates: - After making changes in GBP, wait for the data to sync with Birdeye. - Synchronization ensures that mismatched numbers are updated in your Birdeye listing, resolving any discrepancies.
Verify Listing Accuracy in Birdeye: - Once the sync process is complete, verify that the phone number displayed in Birdeye matches your intended primary contact number. - The mismatch alert in Birdeye will clear automatically if the numbers are now aligned.
By keeping your external platform settings consistent and ensuring accurate changes in the Birdeye dashboard, you can maintain up-to-date business information across all customer-facing channels.
Related Topics
Troubleshooting Listings Sync Issues with External Platforms
Configuring Phone Numbers and SMS Features in Birdeye