Using Birdeye's mass text messaging, you can easily send messages to hundreds of contacts at once and get quick responses. To begin, log in to your Birdeye account and click on the 'Campaigns' tab. Now, go to the 'Campaigns' tab and click on the 'Create campaign' button.
NOTE:
This article talks about creating a campaign for mass text messaging. However, you can also run an automation as well.
When a drop-down menu pops up, click on the 'Custom' button.
On the new page, you will be able to customize four elements of your text campaign - mode of running the campaign, the recipients, the template and the schedule. If you want to edit the campaign name, click on the 'Pencil' icon.
Sending a Custom Campaign Via
This section allows you to select the mode of running the campaign. Click on the drop-down menu to select the mode. You can send the campaign via 'Email only', 'Text only', 'Email and Text', 'Email first' and 'Text first'. As this is a text campaign, you need to select the 'Text only' option from the drop-down menu.
NOTE:
The options under the drop-down menu will be enabled if only an associated template for the mode exists.
Choosing the Recipients
For a custom campaign, you need to configure your recipients by selecting a group of contacts. To configure your recipients, click on the 'Choose recipients' button.
Select the contacts and click on the 'Select contacts' button. After configuring the recipients, you can also download a copy of the selected contacts.
NOTE:
You will not be able to select the contacts individually if there are more than 100 contacts.
Selecting a Template
The next section allows you to select a text template for your campaign. You can also edit the template in this section.
NOTE:
When you click on the 'Edit' button, you will be redirected to the 'Templates' page to edit the template.
Scheduling the Campaign
You can configure the campaign schedule in this section. Here are the options available:
Campaign schedule | Details |
Immediately | Sends the campaign immediately. |
Over a period of time | Select a start date and an end date for your campaign. To learn more, read the help center article: How do I schedule a campaign? |
With a delay | Sends the campaign after an hour, a few hours or days. |
Once you complete all the configurations, you will see green ticks across all the sections. Now, click on the 'Launch custom campaign' button. Upon clicking on the 'Launch custom campaign' button, you will be redirected to the 'Manage campaigns' page, and a success notification will appear at the top.
HANDY TIP:
You can save your campaign as a draft by clicking on the 'Finish later' button to edit it later.
