How do I manage users added to my Birdeye account?
Birdeye lets you manage user roles and permissions across all the locations of your businesses. As a registered user, you can add, delete, and update users at any point in time using Birdeye's robust user management platform.
Users’ Details
Go to 'Settings,' navigate to the 'Account' section, and select 'Users' from the list.
On the top panel of the 'Users' page, you can view the ‘number of users’ and details such as their 'Name,' 'Email,' ‘Role,’ 'Locations,' 'Last updated,' and ‘Last login’ time. If you wish to search for a specific user, you can use the 'Search' section.
NOTE:
In an SMB account, a user's details are classified under 'Name,' 'Email,' 'Role,' 'Last updated,’ and ‘Last login.’
Managing User Information
Birdeye makes it easy to edit a user’s details. To update user information, simply hover over the user and click ‘Manage user.’
A drawer opens on the right side, allowing you to update fields such as ‘first and last name,’ ‘Phone number,’ ‘assign locations,’ and ‘assign roles and teams.’ It also allows you to set notification alerts for various products under the ‘Notifications’ section.
After making changes, click ‘Update’ to apply the settings.
To learn more about setting up notifications for email alerts, refer to our help center article - Not Receiving Email Alerts? Here’s How to Fix It.
