# Birdeye Help Center

> How can we help you?

## Getting Started

- [How to Download Locations and Update Business Data for Enterprise Shell Accounts \(Resellers Only\)](https://support.birdeye.com/en/articles/13159546-how-to-download-locations-and-update-business-data-for-enterprise-shell-accounts-resellers-only.md)
- [The 60-Second Fix: Troubleshooting Slow Performance in the Platform](https://support.birdeye.com/en/articles/14015825-the-60-second-fix-troubleshooting-slow-performance-in-the-platform.md)

## Search AI

- [How to view Brand Ranking in Search AI](https://support.birdeye.com/en/articles/12741060-how-to-view-brand-ranking-in-search-ai.md)
- [How to monitor sentiment on AI sites in Search AI](https://support.birdeye.com/en/articles/12741061-how-to-monitor-sentiment-on-ai-sites-in-search-ai.md)
- [How to use citations in Search AI](https://support.birdeye.com/en/articles/12741062-how-to-use-citations-in-search-ai.md)
- [How to View the Accuracy Report of Business Information in Search AI](https://support.birdeye.com/en/articles/12741065-how-to-view-the-accuracy-report-of-business-information-in-search-ai.md)
- [How to set up themes and prompts in Search AI](https://support.birdeye.com/en/articles/12741066-how-to-set-up-themes-and-prompts-in-search-ai.md)
- [How to use Visibility Reports in Search AI](https://support.birdeye.com/en/articles/12913616-how-to-use-visibility-reports-in-search-ai.md)
- [How to Use Search AI Recommendations to Improve Visibility, Engagement, and Search Performance](https://support.birdeye.com/en/articles/13193166-how-to-use-search-ai-recommendations-to-improve-visibility-engagement-and-search-performance.md)
- [What are Search AI Prompts?](https://support.birdeye.com/en/articles/13714993-what-are-search-ai-prompts.md)
- [Understanding the Search AI Overview Tab and Score](https://support.birdeye.com/en/articles/14687064-understanding-the-search-ai-overview-tab-and-score.md)
- [How to Configure Search AI Report Generation Settings](https://support.birdeye.com/en/articles/14703518-how-to-configure-search-ai-report-generation-settings.md)
- [How to Use the Platforms Report in Search AI](https://support.birdeye.com/en/articles/15069455-how-to-use-the-platforms-report-in-search-ai.md)
- [Explore Themes and Prompts Reports in Search AI](https://support.birdeye.com/en/articles/15443927-explore-themes-and-prompts-reports-in-search-ai.md)

## Social AI

- [What Are the Key Capabilities of the Social Calendar in Birdeye?](https://support.birdeye.com/en/articles/13844270-what-are-the-key-capabilities-of-the-social-calendar-in-birdeye.md)

## Marketing Automation

- [Workflows AI: Create Intelligent Multi-step Automations \(Birdeye Marketing Automation\)](https://support.birdeye.com/en/articles/13559646-workflows-ai-create-intelligent-multi-step-automations-birdeye-marketing-automation.md)
- [How to View Analytics and Reports of Workflows AI](https://support.birdeye.com/en/articles/13559939-how-to-view-analytics-and-reports-of-workflows-ai.md)
- [How to Create Email and Text Templates Using the Template Builder \(Birdeye Marketing Automation\)](https://support.birdeye.com/en/articles/13560070-how-to-create-email-and-text-templates-using-the-template-builder-birdeye-marketing-automation.md)
- [How to Set Up a Branded Sender Domain for Marketing Automation Emails](https://support.birdeye.com/en/articles/14034424-how-to-set-up-a-branded-sender-domain-for-marketing-automation-emails.md)
- [Improving Email Deliverability: How to Reach Your Customers’ Inboxes](https://support.birdeye.com/en/articles/14345276-improving-email-deliverability-how-to-reach-your-customers-inboxes.md)
- [What is a Branded Sending Subdomain?](https://support.birdeye.com/en/articles/14345599-what-is-a-branded-sending-subdomain.md)
- [Understanding Email Authentication](https://support.birdeye.com/en/articles/14345842-understanding-email-authentication.md)
- [Branded vs. Shared Sending Domains: What’s the Difference?](https://support.birdeye.com/en/articles/14346038-branded-vs-shared-sending-domains-what-s-the-difference.md)
- [Dedicated vs. Shared IPs: What’s the Difference?](https://support.birdeye.com/en/articles/14346894-dedicated-vs-shared-ips-what-s-the-difference.md)
- [What is Sender Reputation and Why Does It Matter?](https://support.birdeye.com/en/articles/14347265-what-is-sender-reputation-and-why-does-it-matter.md)
- [Email Deliverability FAQs](https://support.birdeye.com/en/articles/14347908-email-deliverability-faqs.md)
- [How to Identify and Fix Spam Triggers in Your Email Content](https://support.birdeye.com/en/articles/14351337-how-to-identify-and-fix-spam-triggers-in-your-email-content.md)
- [Email Deliverability Best Practices: A Complete Guide](https://support.birdeye.com/en/articles/14351642-email-deliverability-best-practices-a-complete-guide.md)
- [Delivery vs. Deliverability Across Channels: Email and SMS Explained](https://support.birdeye.com/en/articles/14352021-delivery-vs-deliverability-across-channels-email-and-sms-explained.md)
- [Key Email Domains Explained: From Address, Sending Domain, and More](https://support.birdeye.com/en/articles/14352426-key-email-domains-explained-from-address-sending-domain-and-more.md)
- [Email Deliverability Glossary: Key Terms Explained](https://support.birdeye.com/en/articles/14352659-email-deliverability-glossary-key-terms-explained.md)
- [What to Do After Warming Your Email Domain](https://support.birdeye.com/en/articles/14353345-what-to-do-after-warming-your-email-domain.md)
- [Warming vs. Ramping: What’s the Difference in Email Sending?](https://support.birdeye.com/en/articles/14353618-warming-vs-ramping-what-s-the-difference-in-email-sending.md)
- [Dedicated IP Warming: How It Works and Why It Matters](https://support.birdeye.com/en/articles/14354079-dedicated-ip-warming-how-it-works-and-why-it-matters.md)
- [Getting Started with a New Email Platform: Introduction Process Explained](https://support.birdeye.com/en/articles/14362474-getting-started-with-a-new-email-platform-introduction-process-explained.md)
- [How to Choose the Right Email Warming Approach](https://support.birdeye.com/en/articles/14362914-how-to-choose-the-right-email-warming-approach.md)
- [Email Unsubscribe Rates: What They Mean and How to Reduce Them](https://support.birdeye.com/en/articles/14363158-email-unsubscribe-rates-what-they-mean-and-how-to-reduce-them.md)
- [Email Deliverability Monitoring Tools: What to Use and Why](https://support.birdeye.com/en/articles/14363516-email-deliverability-monitoring-tools-what-to-use-and-why.md)
- [Email Bounce Rates: What They Mean and How to Reduce Them](https://support.birdeye.com/en/articles/14363920-email-bounce-rates-what-they-mean-and-how-to-reduce-them.md)
- [Spam Traps Explained: Types, Risks, and How to Avoid Them](https://support.birdeye.com/en/articles/14363995-spam-traps-explained-types-risks-and-how-to-avoid-them.md)
- [Email Spam Complaint Rates: What They Mean and How to Reduce Them](https://support.birdeye.com/en/articles/14364290-email-spam-complaint-rates-what-they-mean-and-how-to-reduce-them.md)
- [How to Verify Your Email Authentication Setup](https://support.birdeye.com/en/articles/14364887-how-to-verify-your-email-authentication-setup.md)
- [How to Troubleshoot Declining Email Performance Metrics](https://support.birdeye.com/en/articles/14365194-how-to-troubleshoot-declining-email-performance-metrics.md)
- [Getting Started with Email Deliverability Monitoring and Performance Metrics](https://support.birdeye.com/en/articles/14365483-getting-started-with-email-deliverability-monitoring-and-performance-metrics.md)
- [Why Your Emails Are Going to Spam \(And How to Fix It\)](https://support.birdeye.com/en/articles/14366164-why-your-emails-are-going-to-spam-and-how-to-fix-it.md)
- [How to Recover and Improve Your Email Sender Reputation](https://support.birdeye.com/en/articles/14366831-how-to-recover-and-improve-your-email-sender-reputation.md)
- [How to Re-Engage an Inactive Email List Without Hurting Deliverability](https://support.birdeye.com/en/articles/14367420-how-to-re-engage-an-inactive-email-list-without-hurting-deliverability.md)
- [Why Your Test or Preview Emails Go to Spam](https://support.birdeye.com/en/articles/14367833-why-your-test-or-preview-emails-go-to-spam.md)
- [How Gmail’s Tabbed Inbox Works \(and What It Means for Your Emails\)](https://support.birdeye.com/en/articles/14368265-how-gmail-s-tabbed-inbox-works-and-what-it-means-for-your-emails.md)
- [How to Get Your Full Email Header](https://support.birdeye.com/en/articles/14369285-how-to-get-your-full-email-header.md)