Using Birdeye, businesses have the ability to add business-specific branding elements to their review request email/text. As a business, you can customize the branding with the color scheme and other elements of your brand at both enterprise and location level.

To add or change a logo on your review request email, log in to your Birdeye account and click on the 'Settings' tab on the left navigation rail. Next, hover over the 'Branding' tab and select the 'Email and text' option.

On the new page, you can begin to customize the branding for 'Email and landing page'. Go to the ‘Logo’ section, click on the 'Upload logo' button and choose the desired logo that you wish to update. By default, this change will take place at the enterprise level.

NOTE:  The logo needs to be 60X60 px. The review request emails might include a pixelated or distorted logo image if the correct dimension is not updated.

To make the changes at the location level, click on the 'Customize location headers' link at the bottom of the section. On the new page, customize the 'Header color', 'Header text' and 'Logo' for the locations added to your Birdeye account. If you want to edit the branding for locations in bulk, click on the 'Bulk edit' option.

BULK EDIT: On the next screen, download an excel template by clicking on the 'Download the excel template' link.

Open the excel file to view the existing locations and their configurations. Under 'Branding details', you can edit different fields such as 'Business Number', 'Name', 'Logo URL', 'Background Color', and 'Text' color'.

Now, upload the document by clicking on the 'Choose a file' button.

Once the document is uploaded, click on the 'Save' button on the bottom right. If you want to replace the document, click on the 'Replace file' button and select the new document.