Birdeye gives businesses full control of their brand reputation, from review monitoring and review management to social ticketing — the ability to convert reviews and social comments into support tickets. These tickets can be assigned to employees, and management can track issue resolution over time and by the owner to make sure no customer’s issue slips through the cracks. As for the positive feedback, Birdeye’s Review Marketing tools help businesses promote happy customer voices to search engines, social channels, and their company website — automatically. With Birdeye, businesses can minimize the damage of negative reviews and maximize the power of great ones, and keep pace with customer conversations on all channels in real-time, consistently.