Human Actions in Birdeye Inbox

Human Actions helps you quickly find and manage the customer interactions that need your attention. Use the different views to organize interactions by status, channel, assignee, or saved filters, or collaborate with your internal team directly from Inbox.

Log in to your Birdeye account.

From the left navigation, go to Inbox.

Click Human Actions and select the option you want to use.

The Human Actions menu includes:

Select View All Interactions to view customer interactions in one place.

From this view, you can:

For more information about managing conversations, see How do I manage Birdeye Inbox conversations?

Select View by Status to find interactions based on their status or interaction type.

You can view:

Under More, you can access additional interaction types, such as New lead, Unqualified, Follow-up and Others.
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Select View by Channel to find interactions based on the communication channel.

You can view:

For more information about the types of messages available in Inbox, see Types of messages within Birdeye Inbox.
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Select View by Assignee to find interactions based on who they are assigned to.

You can view:

For more information about assigning and managing Inbox conversations, see How do I manage Birdeye Inbox conversations?

Select View Saved Filters to quickly access commonly used conversation views.

You can choose from:

Saved filters let you quickly access conversations that match commonly used criteria without applying the same filters each time.

For more information about creating and managing filters, see How to filter conversations in Birdeye Inbox.

Select Chat with Internal Team to communicate with your team without involving the customer.

Use internal team chat to collaborate with team members while managing customer interactions in Inbox.

For more information, see How to communicate with employees via internal team chat.